While relationship is not the first word that comes to mind when contacting a government contractor like the Commercial Repayment Center (CRC), successful, long-term, outcomes our best driven by building a relationship with the CRC.  A relationship with the CRC is built upon knowing the CRC’s expectations and meeting those expectations.  Accordingly, the presenters will layout and connect the dots of CRC’s processes to provide the attendee a step-by-step guide for successfully working with the CRC to investigate, dispute/appeal and reimburse Medicare conditional payments.  The discussion will highlight solutions to common causes for delay and areas where the CRC is still improving its processes.